The first time I ordered these I had to send them back and get a size up because they were WAY TOO SMALL. Like my foot was squished and my calf was suffocated. I'm normally a size ten so I ended up getting these in a size 11 and they were way better. The calf was still a little tight though so if you don't have super skinny calves either then you may even want to go two sizes up. The packaging I received the boots in was terrible- like went through a shredder and survived terrible. I have a feeling it may have been because it wasn't through prime shipping when I got these? I don't know. I think in the description it tells you that these shoes will stretch- they don't - what you feel is what you get, so make sure they feel good. My boots are still in really good quality and I have worn them periodically over the last few months and they've held up really well. They are super cute too so I'm overall happy that I got them.

I've purchased 3 pairs of Bearpaw's of Emma 12" in the last 3 years or so and so far, the latest 2 pairs are the best due to the redesign of the sole. The lst pair I purchased, the sole cracked immediately after wearing them, parts of it actually fell off so, they became unwearable and I spent aprox. $40 but had to throw them away.

The redesign hasn't caused any sole cracking or loosening from the suede boot. There is a slight issue tho. I stepped in my cat's throw up (gross I know) and it got into the deep tiny grooves of the design in the sole. I had to use toothpicks to dig it out because using water & a scrub brush could not reach inside those tiny grooves. It took forever to clean each tiny groove and the toothpicks would break in the process. This was so frustrating!

The sole design is cute but not practical due to the fact that you're going to step in something eventually and if you want to keep the soles clean and not track goop around, you'll need to reach the goop in those teeny grooves. Uggs don't have grooves on their soles (or my pair doesn't) and they're much easier to keep clean. Bearpaw should design the soles so that they can be cleaned easily and so no yucky goop collects inside those teeny tiny grooves.

Edit: Last winter (2017) the soles split on these as well. Even with the new soles, it didn't keep them from splitting. I never wear them outside so, these must be fragile just like the former soles.

I have a pair of Uggs from 10 yrs ago and the soles are just as intact as the day I purchased them. I know they're very expensive but I've purchased now so many pairs of Bearpaw....I could have just bought a 2nd pair of Uggs! Sometimes, quality IS expensive and there's no getting around it ...darn it, it's just the truth.